Customer service phone interview questions

Many will be common interview questions you might be asked for any job, such as questions about your employment history, your educational backgroun your skills and qualifications for the job, and your goals for the future. When you interview for a call center position, it’s important to know the expectations of the role and understand what value you will bring to the organization. Prepare your interview carefully. What are your strengths and weaknesses?

Why should we hire you? Was there something specifically in the job ad that drew your attention?

What motivated you to choose this career path ? Are you currently working? Preparing for these tough interview questions will save you from being surprise should the interviewer decide to skip the easy stuff. Inbound call centers field the customer calls placed towards a business and your time will be spent addressing customer questions and concerns. Whereas in outbound call centers, you will be responsible for dialing customers and prospects to collect survey responses, schedule sales demonstrations, perform telemarketing, and more. No questions — It’s not a deal breaker, but toward the end of the call, most candidates should have a question or two to ask about the team, job or company.

Would you ever put the customer’s needs over company policies? Additional Customer Service Interview Questions to Ask: How experienced are you with X technology? Do you consider yourself a ‘people person’?

What will set you apart, however, is your ability to answer questions related to customer service. Here are some of the most common customer service representative interview questions along with example for you to study before your first interview. Tell me about your previous work experience in customer service. What do you know about this company’s products and services?

What makes you a great candidate for this customer service rep job in particular? If you check any list of interview questions on the internet, you should be fine. So here are our top customer service interview questions for team leaders: 14. How do you manage time and priorities?

Here your potential employer wants to know that you are capable of organising yourself properly and ensuring that nothing gets forgotten. For example: “My ______ stopped working this morning… how would you help me fix it? These questions will likely be asked at some point, although they may be phrased in a different form. To practice, review the following list of common customer service agent interview questions and.

Communication is at the heart of this position. If you are a customer service advisor, however, you should also be ready to answer questions specific to the industry. The following are some commonly asked customer service advisor interview questions and you can study as you prepare for your interview.

What would your current boss say about you? Terms like customer service, customer satisfaction, and customer loyalty are all concepts that you should be familiar with if you are in this industry. You’ll also likely get questions around your customer service abilities, since retail jobs involve being around many people each day.

Look for ways to show in your responses that you will prioritize the customer and provide strong customer service (even if customers are demanding or difficult).