Customer service answering the phone

From small businesses to healthcare offices, it’s important that the staff trained to answer customer calls know what to say–and what not to say. This means staying focused and answering calls immediately. Immediately introduce yourself.

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Keeping a customer waiting on the line for an extended period of time can potentially upset them and cause them to have negative feelings toward your business. However, as a business owner, you more than anyone else knows that running a business and keeping customers happy isn’t always so simple. Customers won’t always call in with an easy question.

The best answering service will be one that makes a customer feel that they have instantly been put through to your company. By taking such calls, this type of service allows you to continue getting on with your busy workload while still being assured that your customer ’s needs are being met. Have everyone answer the business line consistently. It can be really, really hard not to do this, but make.

There is no single “best” answer in customer service, so don’t treat our example as scripts or even as finished saved replies.

Instea use them as a foundation that you can adapt to your situation, in your own voice and tone. Then, introduce the entire company, then yourself, and then ask how you can help them. For example, you could say “Hello, this is Nile Printing, John speaking.

We have a team of professional, upbeat, friendly customer service experts ready to impress your callers and deliver your messages round the clock. Your customers are in good hands. Tips To Strengthen Training. Observing standard business etiquette and professional practices are essential for having a thriving business. I have several issues I am unable to resolve.

But make sure you wait for the answer! The caller may just need to transfer to another person, so you can quickly handle that for him without neglecting the walk-in customer. It really is a juggling act! Maintaining a “professionally pleasant” personality, even on difficult calls.

Asking questions to clarify customer needs and preferences. Avoiding “red flag” words and phrases that annoy customers. To exceed client and company expectations by answering inbound calls to provide outstanding customer service and technical support.

High school diploma or GED.

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Introduce yourself, be positive and be willing to do what it takes to help.