Cox phone service reviews

Cox Communicationto rip off people. She was kin tremendously patient, and genuinely interested in solving my problem. The company provides round-the-clock toll-free technical support in some areas, but in most locations, it offers only regular business hours.

You can also visit Cox service centers to test products, pick up, drop off hardware or make payments. The customer service is hands down the worst customer service I have ever experienced in my life.

And stupid me (because Cox has a monopoly on non dish cable and on non-dial up internet), I have tried to upgrade (from internet only) three times. This time was the worst. The reviews show their customer service is really, really bad. On-site technicians have been nice guys, sincere, and left with my internet working. The tele customer service reps are great, too.

Our Cox review will focus on the company’s internet packages, but we’ll also take a look at what TV options the company has as well. How do you contact Cox customer service?

Cox ’s low-scoring customer service could use a boost. We checked the American Customer Satisfaction Index (ACSI), which surveys tens of thousands of customers, and found that Cox lands below the average score of out of 100—it scored out of 100. Our research of various providers found that COX has the best cost, reliability, service , programs and voice-activated program selection.

Their follow up service is exceptional and leaves nothing. I am going to pay my bill when I can and then change companies. I will never do business with them again. Horrible way to treat customers. Cox have really improved over the years and over the last year I am really happy with the service from them.

I have the full package and no issues with internet the speed is great and the TV service is fantastic. I have been a Cox subscriber for over years. When I first started with them, their Customer Service was terrible.

You would get a different answer for your issue every time you called. The never corrected the issue. Plus, the service was hit or miss.

Cox provides excellent service here, fast, consistent speeds with minimal down time.

Call Quality (5): Better than POTS and. Simple, honest reviews you can trust. Try Drive Up, Pick Up, or Same Day Delivery. Get the best gadgets delivered to your doorstep in as little as hours. Cox products have always been goo but the representatives they employ are below customer service standards.

Cox budget packages are perfect if you don’t need the fastest speeds (and most people don’t). It also boasts a faster average overall speed than ATT. Criteria for selecting the best device. I have taken into consideration the actual recommendations from COX itself for selecting the best approved device models, together with the feedback and reviews from thousands of customers who are using these models. Install occurred on the planned day a few days later.

I live in a condo community.