Customer service team building games

This improvisation game is tailored towards customer service. You divide the team in couples, with group A playing the customers and group B playing the service reps. The people in Group A play angry customers. Whether in person or online, have each participant state their name.

However, as any seasoned boss will doubtless agree, this is easier said than done. One way to help your employees form a cohesive team is to come up with games that increase your employees’ ability to work together. From original blindfold games to Chinese whispers , our experts present an array of team building ideas that are perfect for customer service training, boosting morale on the call centre floor and creating staff rapport. Could you do your job better blindfolded?

Print our five free customers service training games , and add a little fun with meaning to your next training sessions. Our customer service course activities are unique and easily adapted to a range of workshop environments. Business Training Works in a leading onsite soft-skill training provider. Idea-generation activity: what to say instead of ‘NO’.

Proactive managers of call center operations can lead their staffs to success by coaching and involving them in team - building exercises. Toy projects may lead to real products 2. Employee recognition empowers team spirit 3. Food for thought at Lunch ‘n’ Learn 4. Fitness accountability builds care among team 5. A book club puts the whole team on the same page 6. Make having fun an unmissable date 7. Building on the first four exercises above, run a facilitated exercise with your team to help define your future customer service framework. Start the exercise by introducing a visual with three E’s, on a flipchart, slide or whiteboard.

Use any of the below customer service training activities in this page and incorporate them any customer service training initiative, they can help you highlight some key customer service concepts that can also be modified further or debriefed differently to serve specific learning points. If you winced at the wor “icebreaker,” I don’t blame you. Get-to-know-you questions and games tend to feel cheesy.

We’ve all been victim to a terribly trite icebreaker with coworkers that made us roll our eyes. Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands. Identification and creation of memorable experiences for your customer service representatives and their customers. Divide the team into pairs, with group A playing angry customers and group B playing the service reps. The customers are either handed a certain complaint, or can think of one themselves (think ridiculous complaints, e.g. “the internet was too fast”).

The quality of customer service provided by call center representatives can heavily influence a company’s success or set it up for a breakdown. As the famous English Poet, John Donne, once note “No man is an islan entire unto. The collective groan can be heard throughout the office when staff training is. Social and Team - building Contests. Team Building Activities for Work.

Survivor Island – Like the popular TV show, Survivor, this contest splits agents into two teams and pits them against one another in friendly rivalry. The game starts each morning with the names of each team written in a big circle on a whiteboard. No prep - easy effective exercise or game.

You have to keep everyone involved in the team processes. Download your pack of cards to make this exercise easy to run. You want them to be more than coworkers. That’s where team building games get into the picture. Team building games and activities can be used by any business, large or small, to promote better teamwork in the workplace, and as most business owners and managers know, great teamwork is one of the key factors associated with a company’s success.

Choose teams for this game. Every team , which is usually comprised of two to three departments, has a bucket. Teams can place coins in their own or other team ’s buckets. Pennies are worth one point, while silver coins are worth negative points, based on the coin’s value.

For example, a nickel is worth -points.