Good customer service video

This video teaches us that customer service is a long-term game. It gets people excited to return to your company and shop at your business again and again. Obvious this would be the best customer service available and not necessarily a typical day. I with you about sony keeping things a secret about their network crash. As with EA, they are a pathetic excuse for a company.

They are also destroying the gaming industry, by purchasing smaller game development studios that actually make.

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Skip navigation Sign in. Finding quality customer service videos on isn’t easy — there’s a lot of junk out there. It can be pretty time-consuming to sift through all the videos of customer meltdowns to track down videos that are genuinely humorous or insightful and offer real value to anyone working in customer service.

He impersonates various types of personas in different situations, showing that every customer is valuable no matter how unimportant they may look, or act. Good customer service is defined as any positive encounter between a customer and an employee of a company.

Trusted by over Million Worldwide. Try One of Our Hosting Plans Risk-free. This customer service video from Jay Baer highlights the enormous opportunity that companies have for customer complaints.

Jay reveals research about responding to complaints, why and where customers complain, and how to turn customer service into a marketing play. Customer service is now the most important factor when deciding to do business with a company. This is an animated video with great visuals and stats that explains why good service experiences matter.

It also gives you insights on the C’s of Customer Satisfaction according to a recent McKinsey study. Nayar, former CEO of HCL Technologies, an IT services company, begins by asking the audience why employees feel good about voluntarily going to church on a Sunday, but dread going to work on next Monday. If you don’t put your customer above everything else, you stand to lose them and this could be detrimental to your business. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.

As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Good communication skills involve body language, facial expressions, tone of voice, and much more. When conversing with an irate customer , try these simple tips for good communication: Keep your body relaxed. Great customer service opens doors for new partnerships and other. In particular pay attention to the section on NOT interrupting, and NOT overtly trying to calm an angry customer down, since that’s consistent with allowing the customer to vent.

This award-winning video uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement, but can be personally satisfying as well. Customer Service Counts Your business or organization wouldn’t exist without your customers. After all, good service is a competitive advantage, and bad service costs billions.

Now then, without further ado…y.

Time management skills. On the one han it’s good to be patient and spend a little extra time with customers to understand their problems and needs. Get best service by the team of experts.