We would like to show you a description here but the site won’t allow us. Submit your complaint or review on massimodutti. Masimo is committed to providing the highest quality service in the industry.
During non-business hours and on Masimo-observed holidays, you can expect a return call from a qualified customer service representative by the next business day. SHOCKING CUSTOMER SERVICE !
READ REVIEWS BEFORE PURCHASE! I purchased water repellent parka from Massimo dutti , but when I got in the rain I got soaking wet. When I sent them the pictures, they said that they never mentioned that the parka was water repellent.
I ordered online a coat or a jacket (or very thick cardigan, I am not sure how to call it) with home delivery. Terrible and bizarre customer service. There is no consistency, each manager says different things.
Need to improve drastically on customer service. I use to spend thousands of pounds a year at Massimo but I’m going to spend my money elsewhere now.
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BBB does not endorse any product, service or business. Dear Customer service , I just wanted to highlight my disappointment towards your service in Egypt as well as raising an official complaint. Yeah it was a shame but the way customer service has acted doesn’t inspire confidence.
Massimo Dutti is a fashionwear brand popular across the world. Once again, please accept our sincere apologies for the inconvenience we have caused. The quality is unmatched. I told the assistant I would order my size online but he insisted that I should order it online there and then using his mobile device.
We are looking forward to your message. Please try again later, or report it to our customer service team. I was in a hurry but I agreed. Worst customer service.
They refused to exchange it for me because it was out of stock but it was not. Their exchange policy is worst than any other brand. It also speeds up stocktaking by , freeing up time for better customer care. Company: Massimo dutti Job title: Head Of Customer Service Country of Residence: Russia Precise location: Russian Federation Website of the company : massimodutti. Shame because I love this brand.
It is the availability of growth and creativity that allows me to flourish in my current position.
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