Customer service seminars

Business Training Works’ customer service courses are practical, hands-on programs designed to improve people’s ability to interact with customers , clients, patients, and coworkers. Developed and presented by customer service experts, this seminar teaches ways to work easily with others and create a more pleasant environment. Customer Service Training Seminars and Workshops. The following is a list of our standard customer service training seminars. They are available in a public (open enrollment format) or a private format offered in house at the location of your choice.

Please click the customer service seminar name for a one page description.

Topics include customer experience training , people, employee and customer interaction, customers retention, customer service skills , engagement, job commitment, Dale Carnegie courses and training, tools, learning, positive first impressions, manage customer expectations, and build customer loyalty. What You’ll Need: Pen and index cards, a timer. Write the following words and phrases onto index cards: extraordinary, delight, serve, above and beyon discovering, like family, adding value, positive experience. You can have the best customer service skills and the best training in the worl but if your reps are checked out, it won’t matter at all.

Improving employee engagement is another way to make sure customers have a great experience. It introduces the basic concepts of customer service through a 1-hour online course. The goal of the training is to teach reps how to handle difficult customer interactions while understanding why they occur in the first place.

Online training courses that teach vital customer service skills can be a great addition to your training program. As self-led seminars , employees take ownership of their training and are exposed to skills and competencies outside the organization.

Until recently, having staff attend customer service training seminars was the easiest way to keep their skills current. However, this involves sending key staff away from work, possibly for days at a time. Which means that, if you’ve ever tried customer service training in your company, there’s a good chance you didn’t see lasting.

But I spent many years, and tens of thousands of dollars, thinking, testing and tweaking the information and strategies needed to create powerful and effective customer service training. AMA’s customer service training seminars demonstrate practical ways you can hold on to your valuable customer base and win repeat business. Diversity and Inclusion Ensure a diverse and inclusive workplace with awareness, leadership and culture training courses. You have to be respectful, professional and helpful, no matter what the situation or who you’re dealing with. This can be hard when you’re dealing with customers who are rude and confrontational, even bordering on abusive!

Top-notch customer service skills will be invaluable to customer support managers. These four reasons are why right now is the perfect time to revisit your customer service strategy. The way you approach your customer service training depends on your organization.

In our customer service training, participants learn by doing: a vast majority of the time is spent on hands-on activities, including role plays tailored to your business. Exercises are practical, realistic, fun and are skill based. In this online course, you will discover the essentials to excellent customer service to maintain happy customers and clients who will never leave you for the competition. Highlights: practical tutorials. Learn why customer service is so important and the impact it has on your business.

Our customer service training seminars , workshops and courses are available throughout both the US and Canada. Good customer service skills are essential for any business, and learning the tricks and techniques of good customer service can be hugely beneficial for the personal and professional lives of anyone. Leadership Development classes ensure that participants build character and set better examples for those around them.

The overall purpose of the seminar is to assist customer service representatives in being responsive to increased customer expectations and expanding global demographics.