Customer service training ppt

Customer Service Training : Professionalism. Attributes of a Professional. Having the right image is only the beginning of professionalism. Some of the attributes of a professional include Competency, Respect, Punctuality, Maturity, and Attitude.

In this customer service training material PowerPoint , you can educate and train employees to deliver professional customer service to external paying customers as well as internal customers. If your new to customer service , you can learn skills to help you interact with customer and impress potential bosses during a customer service interview.

Good customer service is a key selling point for most organizations, as it helps sustain healthy profits and consistent income. It can be the difference between someone taking their business elsewhere, or maintaining brand loyalty. For that reason, customer service agents should be in constant training to develop their empathy, assertiveness and other important skills. This PowerPoint template will help you present your customer service training , address the skills of a good customer service rep, and detail the best approach to resolve conflicts. Go through the ppt to learn more about what is customer base and how to retain and enlarge the customer base.

Building a strong customer base is viable for any and every business today. This includes the entire process from the initial meeting to the first product or service ordered to becoming a long-standing customer. The key is to identify.

Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts’ and schools’ educational use without obtaining permission from TEA. Commit 1 to customer service. So they spend more time recruiting and hiring the right people. Step - Set performance standards.

Design and develop how employees are supposed to act and respond to customer needs and requests. We will be back soon! Thank you for your patience as we modernize our systems to better serve you. PLASTILENS INTERNATIONAL, INC. CUSTOMER SERVICE TRAINING PROGRAMPrepared by:Loryn Dungca 2. Part “There is only one boss: the customer.

A detailed customer service training manual ensures that every representative learns the same basic concepts, practices, and policies. It also makes customer service skills training more efficient. Trainers can easily refer to a company’s manual when they have questions about the appropriate strategies to teach.

Make sure you bookmark the site to your favorites. Training a driver to become a professional driver is giving him or her the tips and strategies to provide consistent and excellent customer service. Competency is the ability to do something successfully and efficiently. as Powerpoint Presentation (. ppt ), PDF File (.pdf), Text File (.txt) or view presentation slides online.

Similarly, a negative attitude can de- stroy a favorable first impression. By combining a favorable first impression, courteous treatment, and a posi- tive attitude, you form the basis for a strong customer service foundation. Top-notch customer service skills will be invaluable to customer support managers. These four reasons are why right now is the perfect time to revisit your customer service strategy.

Schauer said the customer service component of RIPTA’s training includes two keys to providing excellent customer service as a professional transit driver: 1) knowing the difference between sensitivity and empathy and 2) controlling the “lizard brain. See the sidebar on for a description of lizard brain. In today’s post we will examine four benefits that customer service training programs yield for the organization, employees and customers.